Privacy Policy

Account information — when you create a TrueSTB account: your email address and password (handled by our authentication provider, Supabase — we never see your raw password).

Device information — a device fingerprint used to identify your TV install, a generated pairing code, trial/subscription status, and last-seen timestamps. This is how we start your trial, link a purchase to your device, and prevent one license from being duplicated across unrelated devices.

Connection configuration — if you choose to save your portal/Xtream/M3U connection details to your account (so you don't have to retype them on the TV remote), we store that configuration. This is your data about your chosen third-party service, not content we provide.

Billing information — once payments are live, purchases are processed by Stripe. We store subscription status and renewal dates; we do not store your card number ourselves.

Basic technical data — standard web logs (IP address, browser/device type) when you use the website, for security and troubleshooting.

To create and maintain your account, start and track free trials, activate paid licenses, link a purchase to the correct device, provide customer support, detect fraud or abuse of the trial/billing system, and keep the service running securely.

We don't sell your personal information, and we don't use it for third-party advertising.

Any IPTV portal, playlist, or provider you connect through TrueSTB is your own — chosen, controlled, and operated by you or a third party you have a relationship with, not by us. We don't have visibility into what content that service provides, and this policy doesn't cover that service's practices. Review that provider's own privacy practices separately.

We share information only with the service providers that run our infrastructure: Supabase (database, authentication, hosting), and once billing is live, Stripe (payment processing). These providers act on our behalf under their own security and confidentiality obligations — we don't sell or rent your data to anyone else. We may also disclose information if required by law or to investigate fraud, abuse, or a security incident.

We keep account and device data for as long as your account is active, plus a reasonable period afterward for billing records, fraud prevention, and legal compliance. You can request deletion of your account and associated data at any time (see Section 7) — we'll honor that request except where we're required to retain specific records by law.

We rely on industry-standard practices (encrypted connections, access controls via Supabase's row-level security) to protect your data, but no system is perfectly secure, and we can't guarantee absolute security.

You can update your account details, or request access to, correction of, or deletion of your personal information, by contacting support@truestb.[tld]. Some requests may be limited where we have a legal or billing-related reason to retain specific records.

TrueSTB is not directed at children, and account holders must be 18 or older. We don't knowingly collect personal information from anyone under 18.

We may update this policy from time to time. We'll post the revised version here and update the date at the top. Continued use of TrueSTB after an update means you accept the revised policy.

This policy is governed by the laws of the Province of Alberta, Canada.

Privacy questions or requests: support@truestb.[tld]